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AwardedIrelandServices€168,750Add to pipeline

Provision of External ICT Technical Support Services for the Unified Communications Team

Awarded to Ergo Services (trading as Ergo)

Department of Social Protection_349(buyer)

Published
Published 6 November 2025

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Overview

The Department of Social Protection awarded a contract valued at €168,750 to Ergo Services on 6 October 2025 for the provision of three Level 2 Support resources to deliver escalated customer service support across Unified Communications services. This was a supplementary call-off under the OGP Multi Supplier Framework Agreement for External ICT Technical Support Services.

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What this covers

  • Provision of External ICT Technical Support Services for the Unified Communications Team

    To source 3 skilled and experienced Level 2 Support (Junior) Resources to provide escalated customer service support across the full portfolio of Unified Communications services. Supplementary RFT under the OGP Multi Supplier Framework Agreement for the provision of External ICT Technical Support Services (provided by individual Technical ICT Resources) IPS016F

    €168,750Won by Ergo Services (trading as Ergo)

Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€168,750
Procedure
Selective
Published
6 November 2025
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
€168,750
Award date
6 October 2025
Contract period
9 October 2025 → 8 October 2026
Winner
  • Ergo Services (trading as Ergo)

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Notice history

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  1. Contract Award Notice

    6 November 2025

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