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Contract signedIrelandServicesFramework agreement€14,800,000Add to pipeline

ENQEIR912 - IT Managed Service Helpdesk

Awarded to TATA CONSULTANCY SERVICES IRELAND LIMITED

EirGrid plc(buyer)

Published
Published 14 November 2024
Deadline
Closed 16 December 2024
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Overview

EirGrid, the Transmission System Operator and Market Operator in Ireland, procured a fully managed IT Service Desk to provide helpdesk support for its enterprise IT systems, including critical infrastructure systems supporting both EirGrid and group company SONI. The contract, valued at approximately €14.8 million and running for two years with optional annual extensions up to eight years total, was awarded to Tata Consultancy Services Ireland Limited in May 2026.

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What this covers

  • ENQEIR912 - IT Managed Service Helpdesk

    EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards.

    €14,800,000Won by TATA CONSULTANCY SERVICES IRELAND LIMITED

Key details

Country
Ireland
Status
Contract signed
Category
Services
Estimated value
€14,800,000
Procedure
Limited
Contract type
Framework agreement
Published
14 November 2024
Deadline
Closed
Classification (CPV)
Information technology servicesComputer-related servicesComputer support and consultancy servicesComputer network services

Award outcome

Award date
30 May 2026
Winner
  • TATA CONSULTANCY SERVICES IRELAND LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    15 July 2026

  2. Contract Notice

    14 November 2024

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