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AwardedIRLServicesFramework agreement€14,800,000

ENQEIR912 - IT Managed Service Helpdesk

Published
Published 14 November 2024
Deadline
Closed 16 December 2024

Overview

EirGrid, the Transmission System Operator and Market Operator in Ireland, procured a fully managed IT Service Desk to provide helpdesk support for its enterprise IT systems, including critical infrastructure systems supporting both EirGrid and group company SONI. The contract, valued at approximately €14.8 million and running for two years with optional annual extensions up to eight years total, was awarded to Tata Consultancy Services Ireland Limited in May 2026.

Key details

Country
IRL
Status
Awarded
Category
Services
Estimated value
€14,800,000
Procedure
Limited
Contract type
Framework agreement
Published
14 November 2024
Deadline
Closed
Classification (CPV)
Information technology servicesComputer-related servicesComputer support and consultancy servicesComputer network services

Award outcome

Award date
30 May 2026
Winner
  • TATA CONSULTANCY SERVICES IRELAND LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    15 July 2026

  2. Contract Notice

    14 November 2024

Contracting authority

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Awarded: ENQEIR912 - IT Managed Service Helpdesk — won by TATA CONSULTANCY SERVICES IRELAND LIMITED — Skim