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AwardedIrelandServices€700,000

Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

Awarded to DigitalWell Ireland Ltd

Published
Published 26 May 2026
Deadline
Closed 22 June 2026
See 4 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

Limerick City and County Council has awarded a contract worth €420,692 to DigitalWell Ireland Ltd for the supply, implementation, and ongoing support of a corporate telephony and contact centre solution. The solution will replace the existing 2017 system and provide enterprise-wide telephony services, contact centre functionality, call recording and analytics, integration with Microsoft 365, and include handsets, implementation, training, and maintenance support.

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What this covers

  • Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

    The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.

    €420,692Won by DigitalWell Ireland Ltd

Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€700,000
Procedure
Open
Published
26 May 2026
Deadline
Closed
Classification (CPV)
Ancillary works for telecommunicationsInstallation of telecommunications equipmentInstallation of telephone exchangesInstallation of telephone linesTelephone operator services

Award outcome

Awarded value
€420,692
Award date
1 July 2026
Contract period
— → 25 May 2033
Winner
  • DigitalWell Ireland Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    17 August 2026

  2. Contract Notice

    26 May 2026

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