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In deliveryFranceServices€4,800,000Add to pipeline

Mise à disposition d'un plateau téléphonique, d'outils digitaux et des ressources associées pour un centre de relation clients

Awarded to WEBHELP SAS

Lyon Métropole Habitat(buyer)

Published
Published 9 December 2024
Deadline
Closed 13 January 2025
See 3 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

Lyon Métropole Habitat has awarded a contract for the provision of a customer relations center platform (CRC – Centre de Relation Clients), including telephone infrastructure, digital tools, and associated resources. The contract, valued at €1,573,653, was awarded to WEBHELP SAS on 4 September 2025 and is now complete.

Contracting authority

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Reveal decision makers

What this covers

  • Mise à disposition d'un plateau téléphonique, d'outils digitaux et des ressources associées pour un centre de relation clients

    Ce marché porte sur la mise en place d'une plateforme de service dédiée appelée plateforme CRC (Centre de Relation Clients) Les prestations sont décrites dans le cahier des charges

    €1,573,653Won by WEBHELP SAS

Key details

Country
France
Status
In delivery
Category
Services
Estimated value
€4,800,000
Procedure
Selective
Published
9 December 2024
Deadline
Closed
Classification (CPV)
Call centre

Award outcome

Awarded value
€1,573,653
Award date
4 September 2025
Contract period
1 January 2026 → 11 December 2029
Winner
  • WEBHELP SAS

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    14 October 2025

  2. Contract Notice

    2 January 2025

  3. Contract Notice

    9 December 2024

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