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Under evaluationFranceServicesFramework agreement€900,000Add to pipeline

Astreinte téléphonique et multi-prestations dans le cadre du dispositif de gestion des urgences de Lyon Métropole Habitat

Lyon Métropole Habitat(buyer)

Published
Published 8 September 2026
Deadline
Closed 8 October 2026

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Overview

Lyon Métropole Habitat is procuring on-call telephone and emergency response services for LMH24, its emergency management system covering its entire property portfolio. The contract includes telephone standby services to receive emergency calls and coordinate interventions outside standard business hours, and on-call emergency response services for technical failures, damage, or incidents including plumbing, drainage, electrical, locksmith, and cleaning work across the managed properties.

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What this covers

  • Astreinte téléphonique et multi-prestations dans le cadre du dispositif de gestion des urgences de Lyon Métropole Habitat

    Le dispositif de gestion des urgences de Lyon Métropole Habitat est nommé LMH24. Le contrat comprend deux prestations sous forme « d'astreinte »: - Pour la première, il s'agit pour le titulaire d'assurer un service d'astreinte téléphonique, couvrant la totalité du patrimoine géré par LMH. Dans ce cadre, il s'agira de prendre en charge les appels et d'assurer le suivi des interventions d'urgence (mesures conservatoires) notamment en plomberie, assainissement, électricité, serrurerie, propreté et, d'une manière générale, de tout appel relatif à des pannes techniques ou sinistres ou événements survenant sur le patrimoine, en dehors des horaires d'ouverture du centre d'appel de jour. - Pour la seconde, un service d'astreinte pour traiter les interventions d'urgence (mesures conservatoires) notamment en plomberie, assainissement, électricité, serrurerie, propreté et, d'une manière générale, tout traitement relatif à des pannes techniques ou sinistres ou événements survenant sur le patrimoine

    €900,000

Key details

Country
France
Status
Under evaluation
Category
Services
Estimated value
€900,000
Procedure
Limited
Contract type
Framework agreement
Published
8 September 2026
Deadline
Closed
Classification (CPV)
Mobile emergency unitsRefurbishment workCall centre

Notice history

Every published notice in this contracting process, newest first.

  1. Contract Notice

    8 September 2026

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