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In deliveryIrelandServices€130,500Add to pipeline

Incident Room – Emergency Call Centre

Awarded to Cuttle Consulting Limited

Iarnród Eireann-Irish Rail(buyer)

Published
Published 29 January 2026

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Overview

Iarnród Éireann-Irish Rail procured emergency call centre services to handle major incident response with fully trained and experienced personnel. The contract, valued at EUR 130,500, was awarded to Cuttle Consulting Limited on 28 July 2026 and is now complete.

Contracting authority

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What this covers

  • Incident Room – Emergency Call Centre

    In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following

    €130,500Won by Cuttle Consulting Limited

Key details

Country
Ireland
Status
In delivery
Category
Services
Estimated value
€130,500
Procedure
Limited
Published
29 January 2026
Classification (CPV)
Call centre

Award outcome

Awarded value
€130,500
Award date
28 July 2026
Contract period
— → 2 July 2031
Winner
  • Cuttle Consulting Limited

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Notice history

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  1. Contract Award Notice

    19 August 2026

  2. Contract Notice

    29 January 2026

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