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ICT-571 - ICT Managed Services Tender

Awarded to IT Alliance Group_7677

Health Information and Quality Authority (HIQA)(buyer)

Published
Published 13 August 2025
Deadline
Closed 29 September 2025
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Overview

The Health Information and Quality Authority (HIQA) procured ICT managed services including Level 1, Level 2, and Level 3 support across its ICT estate, with an initial three-year term and two optional one-year extensions, for a contract value of €7,000,000. The scope also includes drawdown resources for projects and business-as-usual activities, with optional network managed services and patching. IT Alliance Group was awarded the contract on 20 October 2025.

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What this covers

  • ICT-571 - ICT Managed Services Tender

    Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service

    €7,000,000Won by IT Alliance Group_7677

Key details

Country
Ireland
Status
In delivery
Category
Services
Estimated value
€7,000,000
Procedure
Open
Published
13 August 2025
Questions by
5 September 2025
Deadline
Closed
Classification (CPV)
Helpdesk and support services

Award outcome

Awarded value
€7,000,000
Award date
20 October 2025
Contract period
— → 19 October 2030
Winner
  • IT Alliance Group_7677

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    22 December 2025

  2. Contract Notice

    15 September 2025

  3. Contract Notice

    13 August 2025

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