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AwardedIrelandServices€175,000Add to pipeline

Provision of a Customer Relationship Management (CRM) System built on Microsoft Dynamics in a client tenant

Irish Red Cross(buyer)

Published
Published 26 March 2026
Deadline
Closed 18 December 2025
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Overview

The Irish Red Cross has awarded a contract to procure a comprehensive Customer Relationship Management (CRM) system built on Microsoft Dynamics 365 within their Microsoft 365 tenant for €175,000. The system will centralise management of volunteers, members, donors and supporters, with key features including automated workflows, volunteer self-service portals, training and event management integration with Moodle, real-time analytics, and personalised engagement journeys. Delivery is phased with an initial focus on a Minimum Viable Product that will be iteratively developed over the contract period.

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Key details

Country
Ireland
Status
Awarded
Category
Services
Estimated value
€175,000
Procedure
Open
Published
26 March 2026
Questions by
5 December 2025
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware programming and consultancy servicesComputer-related servicesComputer support and consultancy services

Award outcome

Awarded value
€175,000
Award date
26 March 2026
Contract period
— → 15 March 2028

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    26 March 2026

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