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AwardedIRLServices€30,000

MCC Cloud-based reception solution that integrates with Microsoft Teams

Published
Published 15 December 2025
Deadline
Closed 26 June 2024

Overview

A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting.

Key details

Country
IRL
Status
Awarded
Category
Services
Estimated value
€30,000
Procedure
Open
Published
15 December 2025
Questions by
21 June 2024
Deadline
Closed
Classification (CPV)
Telecommunications servicesIntegrated telecommunications services

Award outcome

Awarded value
€29,136
Award date
15 December 2025

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    15 December 2025

Contracting authority

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Awarded: MCC Cloud-based reception solution that integrates with Microsoft Teams — Skim