Contract signedServices

Customer Relationship Management (CRM) Solution

Published: Published 17 July 2026

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Overview

The National Library of Scotland has awarded a contract worth £181,400 to Brightwire for implementing a cloud-hosted Customer Relationship Management solution and associated services from June 2026 to December 2028. The contract covers the first phase of the Library's CRM programme, focusing on fundraising and supporter engagement, communications and stewardship, and establishing governed data flows between systems, with implementation through December 2026 followed by 24 months of support and maintenance, plus three optional annual extension periods.

Key details

Country: Unknown
Status: Contract signed
Category: Services
Procedure: Open
Published: 17 July 2026

Classification (CPV)

Software-related servicesSoftware support servicesSoftware development servicesSoftware implementation servicesSoftware consultancy services

Award outcome

Awarded value: £181,400
Award date: 16 July 2026

Winner

Brightwire

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Notice history

Every published notice in this contracting process, newest first.

Contract
17 July 2026
Contract
17 July 2026
Contract
17 July 2026
Contract
17 July 2026
Contract
17 July 2026
Contract
17 July 2026
Contract
17 July 2026

Contracting authority

National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗
National Library of Scotland
Buyer
Edinburgh
Authority website ↗

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