Contract signedServices

Information Technology Service Management

Published: Published 8 May 2026

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Overview

NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.

Key details

Country: Unknown
Status: Contract signed
Category: Services
Procedure: Selective
Published: 8 May 2026

Classification (CPV)

Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value: £3,000,000
Award date: 8 April 2026

Winner

Mozaic Services Ltd

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Notice history

Every published notice in this contracting process, newest first.

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8 May 2026
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8 May 2026
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8 May 2026
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8 May 2026

Contracting authority

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer
Edinburgh
Authority website ↗

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