Skip to content
SkimSkim home
In deliveryUnited KingdomServices£4,200,000Add to pipeline

Information Technology Service Management

Awarded to Mozaic Services Ltd

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)(buyer)

Published
Published 29 July 2025
Deadline
Closed 28 August 2025

Tender documents

Skim pulls every file the buyer attaches to this process and extracts the requirements from it.

Documents as they publish

Specification, evaluation criteria, pricing schedules and every requirement — extracted, searchable and mapped to your response.

View tender files

Overview

NHS National Services Scotland (NSS) procured licences for an IT Service Management (ITSM) solution supporting 18 key ITSM practices including incident management, service desk, change management, and asset management. Mozaic Services Ltd was awarded the contract on 8 April 2026 for £3,000,000.

Contracting authority

  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗
  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗

Find the key decision makers

The people who scope, score and sign this contract — names, roles and how to reach them.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£4,200,000
Procedure
Selective
Published
29 July 2025
Deadline
Closed
Classification (CPV)
Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value
£3,000,000
Award date
8 April 2026
Contract period
— → 25 February 2034
Winner
  • Mozaic Services Ltd

Contract ending soon? Skim tracks incumbents and flags recompetes early. Start for Free to set up alerts.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    8 May 2026

  2. Contract

    8 May 2026

  3. Contract

    8 May 2026

  4. Contract

    8 May 2026

  5. Contract

    8 May 2026

  6. Contract

    8 May 2026

  7. Contract

    8 May 2026

  8. Contract

    8 May 2026

  9. Contract

    8 May 2026

  10. Contract

    8 May 2026

  11. Contract

    8 May 2026

  12. Contract

    8 May 2026

  13. Contract

    8 May 2026

  14. Contract Notice

    29 July 2025

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

How to win this tender

Skim reads the notice and every document attached to it, scores the fit against your company profile for a clear bid or no-bid call, then drafts each answer from your own evidence and past bids. You review, refine and submit — on time, with every requirement covered.

See exactly how Skim’s agents do this →

Comparing platforms? Skim is set against the alternatives for pre-tender intelligence, tender management software and bid management software.

Find tenders like this before your competitors do.

Skim scans every portal daily and scores each tender against your profile. Start for free and see the tenders you are missing.