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ClosedUnited KingdomServicesFramework agreementAdd to pipeline

Provision of a Customer User Survey

Awarded to Progressive Partnership

Scottish Courts and Tribunals Service(buyer)

Published
Published 20 May 2025
Deadline
Closed 14 July 2025
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Overview

The Scottish Courts and Tribunals Service has awarded a contract to Progressive Partnership for £22,939 to conduct a user satisfaction survey across Scottish courts, tribunals, and the Office of the Public Guardian during 2025. The scope includes survey administration, data analysis, and reporting across 40 Sheriff and Justice of the Peace courts, three main tribunal business areas, and one Office of the Public Guardian location distributed across Scotland's six Sheriffdoms, including remote Highlands and Islands locations.

Contracting authority

  • Scottish Courts and Tribunals Service

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗

  • Scottish Courts and Tribunals Service

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗

  • Scottish Courts and Tribunals Service

    Buyer

    Forfar, United Kingdom

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Key details

Country
United Kingdom
Status
Closed
Category
Services
Procedure
Open
Contract type
Framework agreement
Published
20 May 2025
Deadline
Closed
Classification (CPV)
Survey design servicesSurvey conduction servicesCustomer survey servicesCustomer satisfaction survey

Award outcome

Awarded value
£22,939
Award date
17 October 2025
Contract period
— → 12 October 2026
Winner
  • Progressive Partnership

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    5 November 2025

  2. Contract Notice

    3 June 2025

  3. Prior Information Notice

    20 May 2025

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