Commercial Ticketing and Retail Systems

Overview

Lots (2)

• Ticketing System

  Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket validation - Payment gateway integrations - Interface (file export) to Oracle Fusion - Reporting Further information can be found in the document attached with this notice.

  £1,900,000Won by VentrataWon by VentrataWon by VentrataWon by VentrataWon by VentrataWon by VentrataWon by VentrataWon by VentrataWon by VentrataWon by Ventrata

• Retail System

  HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer. The following headline areas are within the scope of this retail system tender: - All Retail Buying & Merchandising Processes - Warehouse Management for both general product management & eCommerce fulfilment - Integration to Shopify to have a fully managed stock ecosystem - Store Operations & Compliance - Mobile PoS for pop-up shops & event retailing - EPoS functionality - Integration to Oracle Fusion - Integration with Ticketing system - Reporting Further information can be found in the document attached with this notice.

  £1,600,000Won by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply LimitedWon by Reply Limited

Award outcome

Awarded value

£2,755,810

Award date

14 May 2026

Contract period

— → 6 March 2036

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