SkimSkim home

Public sector tenders

In deliveryUnited KingdomAdd to pipeline

Complaint Handling System

Awarded to RESPOND GROUP LIMITED

London Borough of Bromley(buyer)

Published
Published 8 September 2026
See 2 live opportunitiesHow Skim finds tendersView original notice ↗

Tender documents

Skim pulls every file the buyer attaches to this process and extracts the requirements from it.

Documents as they publish

Specification, evaluation criteria, pricing schedules and every requirement — extracted, searchable and mapped to your response.

View tender files

Overview

London Borough of Bromley has awarded a contract worth £81,988 to RESPOND GROUP LIMITED for the provision of a complaints management system to log, monitor and report on complaints in accordance with statutory duties, with capability to handle MP enquiries and potential future Member enquiries. The contract was completed on 1 January 2026.

Contracting authority

Find the key decision makers

The people who scope, score and sign this contract — names, roles and how to reach them.

Reveal decision makers

Key details

Country
United Kingdom
Status
In delivery
Procedure
Below threshold - limited competition
Rules
Procurement Act 2023
Published
8 September 2026
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£81,988
Award date
1 January 2026
Contract period
1 January 2026 → 31 December 2029
Contract length
4 years
Could run to
31 December 2033
Winner
  • RESPOND GROUP LIMITED

This contract ends on 31 December 2029, or 31 December 2033 if every extension is used.

Contract ending soon? Skim tracks incumbents and flags recompetes early. Start for Free to set up alerts.

About the winner

RESPOND GROUP LIMITED

Based in
Fradley Park
Public contracts won
4
Across UK and EU notices

No other contract from London Borough of Bromley under this supplier name in Skim's records.

See every contract RESPOND GROUP LIMITED holds and when each one ends

Market context

London Borough of Bromley in the last 12 months

39

contracts awarded, worth £199,979,029 in total

See their procurement profile →

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    8 September 2026

More from London Borough of Bromley

Other contracts from the same contracting authority. 2 live opportunities · 54 awarded contracts on their hub.

See all their tenders →
Open for bidsUnited KingdomServices£9,544,000

Insurance Policies Tender 2026

Deadline 8 December 2026

Open for bidsUnited KingdomServices£195,000

Provision of Keston Ponds Project - Multidisciplinary Professional Services Team ​

Deadline 26 November 2026

In deliveryUnited Kingdom£114,822

Major adaptations for disabled access to a residential property

Won by LIBRA CONSTRUCTION SERVICES LIMITED

Awarded 3 November 2026

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

Start for FreeSee more tenders

How to win this tender

Skim reads the notice and every document attached to it, scores the fit against your company profile for a clear bid or no-bid call, then drafts each answer from your own evidence and past bids. You review, refine and submit — on time, with every requirement covered.

See exactly how Skim’s agents do this →

Comparing platforms? Skim is set against the alternatives for pre-tender intelligence, tender management software and bid management software.

Find tenders like this before your competitors do.

Skim scans every portal daily and scores each tender against your profile. Start for free and see the tenders you are missing.

See more tenders