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LGS/Q/001/2026 - Telephone Service Desk Support

Awarded to WCL UK Ltd t/a Everything ICT

Published
Published 14 August 2026
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Overview

Middlesbrough Council has awarded a one-year contract to WCL UK Ltd t/a Everything ICT for telephone and email helpdesk support services, effective 1 August 2026 to 31 July 2027. The contract covers 8×5 support with priority-based response times (15 minutes for Priority 1, 4 hours for Priority 2&3), hardware replacement via critical hardware support protocols, and next-business-day onsite engineer availability for hardware issues. The awarded contract value is £34,089.

Key details

Country
United Kingdom
Status
Contract signed
Published
14 August 2026

Award outcome

Awarded value
£34,089
Award date
16 July 2026
Winner
  • WCL UK Ltd t/a Everything ICT

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    14 August 2026

    View notice ↗

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Awarded: LGS/Q/001/2026 - Telephone Service Desk Support — won by WCL UK Ltd t/a Everything ICT — Skim