West Northampton - Baselining and reshaping the adult social care ‘Front Door’

West Northamptonshire Council is procuring support to baseline and reshape its adult social care 'Front Door' — the initial point of contact for residents and professionals seeking care advice or assessments. The contractor will conduct data analysis and process engineering to understand current service delivery, identify who is and is not reaching the council, and recommend improvements grounded in prevention and strengths-based working, culminating in a final report with findings and recommendations. The work requires proven expertise in data analysis, business process engineering, co-production, user experience design, Care Act responsibilities, and adult social care sector knowledge.