In deliveryUnited Kingdom

AI Foundation and Digital Front Door Services

Published: Published 19 June 2026

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Overview

Torfaen County Borough Council has contracted Amazon Web Services for £1.27 million to deliver AI Foundation and Digital Front Door Services, supporting public sector partners in addressing rising demand and workforce constraints. The project establishes a shared AI Management Hub with governance frameworks, secure integration with existing systems, and core AI tools for staff, while introducing an initial Digital Front Door capability to enable AI-assisted citizen enquiry handling. The contract was awarded in June 2026 and is now in delivery.

Key details

Country: United Kingdom
Status: In delivery
Procedure: Direct
Published: 19 June 2026

Award outcome

Awarded value: £1,272,000
Award date: 18 June 2026
Contract period: 2 July 2026 → 2 July 2027

Winner

Amazon Web Services

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Notice history

Every published notice in this contracting process, newest first.

Contract
23 June 2026
View notice ↗
Contract
19 June 2026
View notice ↗

Contracting authority

Blaenau Gwent County Borough Council
Buyer
Ebbw Vale, United Kingdom
GB-PPON: PDMD-4229-TQWR
Torfaen County Borough Council
Buyer
Torfaen, United Kingdom
GB-PPON: PDNG-5431-HGYV
Authority website ↗
the Office of the Police and Crime Commissioner Gwent
Buyer
Torfaen, United Kingdom
GB-PPON: PGLN-9591-HGRW
Monmouthshire County Council
Buyer
Usk, United Kingdom
GB-PPON: PMQT-2889-YGXR
Newport City Council
Buyer
Newport, United Kingdom
GB-PPON: PWLP-4583-NQGG

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