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AI Foundation and Digital Front Door Services

Awarded to Amazon Web Services

Blaenau Gwent County Borough Council(buyer)

Published
Published 19 June 2026
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Overview

Torfaen County Borough Council has contracted Amazon Web Services for £1.27 million to deliver AI Foundation and Digital Front Door Services, supporting public sector partners in addressing rising demand and workforce constraints. The project establishes a shared AI Management Hub with governance frameworks, secure integration with existing systems, and core AI tools for staff, while introducing an initial Digital Front Door capability to enable AI-assisted citizen enquiry handling. The contract was awarded in June 2026 and is now in delivery.

Contracting authority

  • Blaenau Gwent County Borough CouncilBuyer

    9 awarded contracts

    Ebbw Vale, United Kingdom

    GB-PPON: PDMD-4229-TQWR

  • Torfaen County Borough Council

    Buyer

    Torfaen, United Kingdom

    GB-PPON: PDNG-5431-HGYV

    Authority website ↗

  • the Office of the Police and Crime Commissioner Gwent

    Buyer

    Torfaen, United Kingdom

    GB-PPON: PGLN-9591-HGRW

  • Monmouthshire County Council

    Buyer

    Usk, United Kingdom

    GB-PPON: PMQT-2889-YGXR

  • Newport City Council

    Buyer

    Newport, United Kingdom

    GB-PPON: PWLP-4583-NQGG

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Key details

Country
United Kingdom
Status
In delivery
Procedure
Direct
Published
19 June 2026
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
£1,272,000
Award date
18 June 2026
Contract period
2 July 2026 → 2 July 2027
Winner
  • Amazon Web Services

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    23 June 2026

  2. Contract

    19 June 2026

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