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Road User Charging - Business Operations Service Extension

Awarded to Capita Business Services Ltd

Transport for London(buyer)

Published
Published 11 June 2026

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Overview

Transport for London has awarded a contract extension worth £425 million to Capita Business Services Ltd for Business Operations services supporting Road User Charging, including payment processing, customer interactions, record handling, and system interfaces. The five-year extension (with optional extension to seven years) maintains service continuity while TfL procures a replacement combined Business and Enforcement Operations contract, with an eight-day standstill period now in effect.

Contracting authority

  • 6 live opportunities · 110 awarded contracts

    London, United Kingdom

    GB-PPON: PHMT-6197-NWNZ

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Key details

Country
United Kingdom
Status
In delivery
Procedure
Direct award
Rules
Procurement Act 2023
Published
11 June 2026
Classification (CPV)
Public road transport servicesSupport services for road transportIT services: consulting, software development, Internet and supportParking enforcement services

Award outcome

Awarded value
£730,900,000
Award date
17 June 2026
Contract period
25 September 2026 → 25 September 2031
Contract length
5 years
Could run to
25 September 2033
Winner
  • Capita Business Services Ltd

This contract ends on 25 September 2031, or 25 September 2033 if every extension is used.

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About the winner

Capita Business Services Ltd

Based in
London
Public contracts won
384
Across UK and EU notices

1 other contract from Transport for London since 2026, worth £575,300,000.

See every contract Capita Business Services Ltd holds and when each one ends

Market context

Typical award in Transport services (excl. Waste transport)

£49,932

Median of 11,684 awards in the last 24 months

This award is 14638.0× the median.

Transport for London in the last 12 months

107

contracts awarded, worth £3,155,666,517 in total

See their procurement profile →

Recent awards in Transport services (excl. Waste transport)

The latest contracts other buyers awarded under the same classification.

Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    13 October 2026

  2. Contract

    12 August 2026

  3. Contract

    18 June 2026

  4. Contract

    11 June 2026

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