In deliveryUnited Kingdom
Contact Centre Services for 2027 Census Test
- Published
- Published 20 May 2026
Overview
The Office for National Statistics has awarded a contract worth £413,077.64 to Serco Limited for an integrated omni-channel contact centre solution to provide support and telephone data capture for respondents participating in the 2027 Census Test across England, Wales, and Scotland. The contract was awarded on 23 April 2026 and is now in delivery.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Procedure
- Selective
- Published
- 20 May 2026
Award outcome
- Awarded value
- £413,078
- Award date
- 23 April 2026
- Contract period
- 1 June 2026 → 30 June 2027
- SERCO LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract
4 June 2026
View notice ↗Contract
20 May 2026
View notice ↗
Contracting authority
Office for National Statistics
BuyerNewport, United Kingdom
GB-PPON: PMZG-4913-JQXG
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