PlanningUnited KingdomServices£5,462,205Add to pipeline

All-Age Carers Service

Published: Published 16 April 2026
Deadline: Deadline: 23 October 2026 (33 days left)

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Overview

Liverpool City Council is procuring an All-Age Carers Service to provide citywide information, advice, assessment and practical support for unpaid carers of all ages, including adult carers, young carers and parent carers. The service will identify carers early, assess needs, promote wellbeing, improve access to services and community support, and offer breaks, peer support, training and signposting to enable carers to sustain their caring role in line with statutory duties. The contract is valued at approximately £5.46 million with a submission deadline of 23 October 2026.

Contracting authority

Liverpool City CouncilBuyer
4 live opportunities · 71 awarded contracts
Liverpool, United Kingdom
GB-PPON: PRVY-7813-WLPG

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Lots (5)

Digital Care Hub and Triage
A citywide, single access point for carers of all ages through a digital platform and hub. Its core functions include: - Information, advice and guidance (IAG) for carers. - Initial triage and navigation to the right service, pathway or support - complementing and interfacing with existing mechanisms. - Supporting consistent data collection, performance reporting and outcomes tracking. - Improving the overall carer journey by reducing duplication and confusion
Adult Carers inclusive of Parent Carers
Support for carers aged 18+ in a single, integrated adult carers offer, including parent carers. To provide: - Referral management to support the digital Triage system. - Statutory assessment and support planning function. - Provision of information & advice on carer rights . - Wellbeing activities. - Targeted outreach to diverse communities. - Appropriate co-location with other elements of the service to provide a seamless service offer and targeted outreach.
Young Carers, Young Adult Carers and Sibling Carers
Support for carers aged up to 25. To provide: - Referral management to support the digital Triage system. - Statutory assessment and support planning function. - Provision of information & advice on carer rights . - Alignment with Children's Services and Education pathways to complement education, wellbeing & family life and support transition through life stages. - Age appropriate, tailored activities, and peer support opportunities. - Targeted outreach to diverse communities. - Appropriate co-location with other elements of the service to provide a seamless service offer and targeted outreach.
Carer Advocacy
Independent advocacy for adult carers aged 18+, providing: - Referral management to support the digital Triage system. -Help to Carers through information & advice on their rights and to help them to understand their options. - To help carers to feel heard in assessments, reviews and decision‑making. - Help carers to navigate complex health, social care and wider systems. - Appropriate co-location with other elements of the service to provide a seamless service offer.
Carer Opportunties
Flexible community-based opportunities for Carers. The contractor will: -Engage local businesses, community organisations and partners to source free or subsidised opportunities and activities for carers of all ages. -Articulate opportunities for business to deliver social value to the city and local communities. -Promote wellbeing, social connection and prevention. -Provide equitable access across all age groups. -Utilise and interface with technology/systems which deliver the digital platform.

Key details

Country: United Kingdom
Status: Planning
Category: Services
Estimated value: £5,462,205
Procedure: Open
SME suitable: Yes
Published: 16 April 2026
Questions by: 16 October 2026
Deadline: 23 October 2026

Classification (CPV)

Educational software development servicesInformation technology servicesApplication service providersWelfare services for children and young peopleGuidance and counselling servicesWelfare services not delivered through residential institutionsSocial servicesCommunity health services

Notice history

Every published notice in this contracting process, newest first.

Prior Information Notice
22 May 2026
Prior Information Notice
17 April 2026
Prior Information Notice
16 April 2026

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