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In deliveryUnited KingdomServices£245,000Add to pipeline

Customer Relationship Management (CRM) Solution

Awarded to Brightwire

National Library of Scotland(buyer)

Published
Published 26 March 2026
Deadline
Closed 28 April 2026
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Overview

The National Library of Scotland has awarded a contract worth £181,400 to Brightwire for implementing a cloud-hosted Customer Relationship Management (CRM) solution and associated services. The contract runs from June 2026 to December 2028, covering implementation through December 2026 followed by 24 months of support and maintenance, with options to extend for up to three additional 12-month periods, focusing on fundraising, supporter engagement, communications, and secure data flows between systems.

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£245,000
Procedure
Open
Published
26 March 2026
Deadline
Closed
Classification (CPV)
Software-related servicesSoftware support servicesSoftware development servicesSoftware implementation servicesSoftware consultancy services

Award outcome

Awarded value
£181,400
Award date
15 July 2026
Contract period
— → 31 December 2028
Winner
  • Brightwire

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Notice history

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  1. Contract

    17 July 2026

  2. Contract Notice

    26 March 2026

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