In deliveryUnited KingdomServices£245,000
Customer Relationship Management (CRM) Solution
- Published
- Published 26 March 2026
- Deadline
- Closed 28 April 2026
Overview
The National Library of Scotland has awarded a contract worth £181,400 to Brightwire for implementing a cloud-hosted Customer Relationship Management (CRM) solution and associated services. The contract runs from June 2026 to December 2028, covering implementation through December 2026 followed by 24 months of support and maintenance, with options to extend for up to three additional 12-month periods, focusing on fundraising, supporter engagement, communications, and secure data flows between systems.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £245,000
- Procedure
- Open
- Published
- 26 March 2026
- Deadline
- Closed
Software-related servicesSoftware support servicesSoftware development servicesSoftware implementation servicesSoftware consultancy services
Award outcome
- Awarded value
- £181,400
- Award date
- 15 July 2026
- Contract period
- — → 31 December 2028
- Brightwire
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Notice history
Every published notice in this contracting process, newest first.
Contract
17 July 2026
View notice ↗Contract Notice
26 March 2026
View notice ↗
Contracting authority
National Library of Scotland
BuyerEdinburgh, United Kingdom
Authority website ↗
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