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In deliveryUnited KingdomGoodsFramework agreement£6,400,000Add to pipeline

CRM Platform (Donor and Session Programme)

Awarded to INSIGHT DIRECT (UK) LTD, Pegasystems Limited, Portaltech Reply Limited

NHS Blood and Transplant(buyer)

Published
Published 20 March 2026
Deadline
Closed 6 July 2026
See 2 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

NHS Blood and Transplant has awarded a CRM Platform Framework supporting its Donor and Session Programme, a strategic transformation initiative to modernise donor engagement, appointment booking, and session management across blood, platelets and plasma services. The framework was established through a one-stage open procedure with three suppliers appointed across multiple CRM Platform Tower lots: INSIGHT DIRECT (UK) LTD, Pegasystems Limited, and Portaltech Reply Limited, with a combined award value of £19,999,998. The framework has a maximum one-year term and will support the award of one call-off contract (up to eight years) to the supplier aligned with the successful Technical Implementation Partner solution, with Platform Tower 4 (InVita CRM) remaining unawarded.

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Lots (10)

  • Lot 1 - CRM Platform 1

    £6,666,666Won by INSIGHT DIRECT (UK) LTD

  • Lot 10 - CRM Platform 10

    £6,400,000

  • Lot 2- CRM Platform 2

    £6,666,666Won by Pegasystems Limited

  • Lot 3 - CRM Platform 3

    £6,666,666Won by Portaltech Reply Limited

  • Lot 4 - CRM Platform 4

    £6,400,000

  • Lot 5 - CRM Platform 5

    £6,400,000

  • Lot 6 - CRM Platform 6

    £6,400,000

  • Lot 7 - CRM Platform 7

    £6,400,000

  • Lot 8 - CRM Platform 8

    £6,400,000

  • Lot 9 - CRM Platform 9

    £6,400,000

Key details

Country
United Kingdom
Status
In delivery
Category
Goods
Estimated value
£6,400,000
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
20 March 2026
Questions by
26 June 2026
Deadline
Closed
Classification (CPV)
Software package and information systemsCustomer Relation Management software packageIT software packageSoftware supply services

Award outcome

Awarded value
£19,999,998
Award date
18 August 2026
Contract period
31 July 2026 → 31 July 2027
Winners
  • INSIGHT DIRECT (UK) LTD
  • Pegasystems Limited
  • Portaltech Reply Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Award Update · Contract Update

    20 August 2026

  2. Contract

    20 August 2026

  3. Contract Notice

    10 June 2026

  4. Prior Information Notice

    20 March 2026

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