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In deliveryUnited KingdomServicesFramework agreementAdd to pipeline

FW Services- Partnership Customer Support- Multi Site 0328

Awarded to Changeworks Resources for Life

SOUTHERN ELECTRIC POWER DISTRIBUTION PLC(buyer)

Published
Published 9 March 2026
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Overview

Scottish Hydro Electric Power Distribution PLC has awarded a vulnerable customer support programme contract to Changeworks Resources for Life for the period 2026-2028 with two optional one-year extensions to March 2030. The programme delivers services across Scotland and south central England covering Priority Services promotion, fuel poverty support, energy efficiency advice, low carbon technology access, and distribution of 5,000 Energy Efficiency Packs to customers in vulnerable circumstances.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Selective
Contract type
Framework agreement
Published
9 March 2026
Questions by
2 April 2026
Classification (CPV)
Provision of services to the communityCall centre

Award outcome

Award date
18 June 2026
Contract period
14 June 2026 → 31 March 2028
Winner
  • Changeworks Resources for Life

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Notice history

Every published notice in this contracting process, newest first.

  1. Award Update · Contract Update

    19 June 2026

  2. Contract

    19 June 2026

  3. Tender Update

    1 April 2026

  4. Contract Notice

    9 March 2026

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