In deliveryUnited KingdomServices
Provision on Tenant Satisfaction Measures (TSM)
- Published
- Published 29 January 2026
- Deadline
- Closed 6 March 2026
Overview
Together Housing Association Limited appointed The Leadership Factor (TLF Research) on 4 May 2026 to administer and conduct their Tenant Satisfaction Measures Survey, a regulatory requirement for social housing providers. The two-year contract, with options to extend for two further 12-month periods, covers fieldwork, data collection, analysis, and presentation of customer satisfaction data in compliance with the Regulator of Social Housing requirements and the Market Research Society Code of Conduct.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Open
- Published
- 29 January 2026
- Questions by
- 13 February 2026
- Deadline
- Closed
Market and economic research; polling and statisticsSurvey servicesCustomer survey servicesCustomer satisfaction survey
Award outcome
- Award date
- 4 May 2026
- Contract period
- 30 June 2026 → 30 June 2028
- The Leadership Factor (t/a TLF Research)
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Notice history
Every published notice in this contracting process, newest first.
Contract
6 July 2026
View notice ↗Contract
13 May 2026
View notice ↗Contract Notice
29 January 2026
View notice ↗
Contracting authority
Together Housing Association Limited
BuyerHalifax, United Kingdom
GB-CHC: 28687R
Authority website ↗
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