Contract signedUnited KingdomServices
Salesforce Service Cloud Voice
- Published
- Published 19 January 2026
Overview
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Category
- Services
- Procedure
- Limited
- Published
- 19 January 2026
Customer Relation Management software development services
Award outcome
- Awarded value
- £22,538,948
- Award date
- 16 January 2026
- Salesforce UK Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract
19 January 2026
View notice ↗
Contracting authority
Places for People
BuyerLondon, United Kingdom
Authority website ↗
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