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Customer Journey Mapping Project

Awarded to REINVIGORATION LTD

The Swaythling Housing Society Ltd (Trading as Abri)(buyer)

Published
Published 19 January 2026
Deadline
Closed 13 February 2026
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Overview

Abri (The Swaythling Housing Society Ltd) engaged REINVIGORATION LTD to conduct a customer journey mapping project as part of its 2026 corporate strategy refresh. The work involved understanding current customer journeys, identifying best practices, and developing actionable plans to close gaps between current and ideal service delivery. The contract was awarded on 24 March 2026 and is now complete.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Selective
Published
19 January 2026
Questions by
2 February 2026
Deadline
Closed
Classification (CPV)
Systems and technical consultancy servicesBusiness analysis consultancy servicesProject management consultancy servicesBusiness development consultancy services

Award outcome

Award date
24 March 2026
Contract period
31 March 2026 → 1 April 2027
Winner
  • REINVIGORATION LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    27 April 2026

  2. Contract

    26 March 2026

  3. Contract Notice

    19 January 2026

More from The Swaythling Housing Society Ltd (Trading as Abri)

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Open for bidsUnited KingdomServices£1,200,000

Car Club Services

Deadline 17 November 2026

In deliveryUnited KingdomGoods£880,000

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Won by JAFRE LIMITED

Awarded 6 July 2026

In deliveryUnited Kingdom

Abri Resident Perks/Rewards

Won by Rainly Ltd (trading as Housing Perks)

Awarded 23 June 2026

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