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Contract signedUnited KingdomServices

RM6181 - Contract Award - Consumer Advise and Information Phoneline

Published
Published 19 January 2026

Overview

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Procedure
Limited
Published
19 January 2026
Classification (CPV)
Postal and telecommunications services

Award outcome

Awarded value
£1,369,832
Award date
19 January 2026
Winner
  • Hinduja Global Solutions UK Limited (HGS)

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    19 January 2026

    View notice ↗

Contracting authority

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Awarded: RM6181 - Contract Award - Consumer Advise and Information Phoneline — won by Hinduja Global Solutions UK Limited (HGS) — Skim