TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
Awarded to Plinc Limited
Transpennine Trains Limited(buyer)
- Published
- Published 9 January 2026
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Overview
Contracting authority
1 live opportunity · 19 awarded contracts
Manchester, United Kingdom
Authority website ↗
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Lots (2)
Lot A – Data Platform including Implementation and Managed Service
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC
Lot B – CRM Managed Service
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Category
- Services
- Procedure
- Selective
- Published
- 9 January 2026
Award outcome
- Awarded value
- £1,146,212
- Award date
- 6 January 2026
- Plinc Limited
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Notice history
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Contract
9 January 2026
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