Provision of Non-Emergency Patient Transport (NEPTS) for North West England

Overview

Lots (3)

• Cheshire and Merseyside

  This is an intention to award a contract under the competitive process. The scope of services will include: • Planned Patient Transport: Routine transport for outpatient appointments. • Unplanned Patient Transport: Transport for patient discharges and short-notice bookings. • Enhanced Priority Service Transport: Time-critical transport for patients attending haemodialysis or oncology treatments. Approximate lifetime value of the contract is £144,741,878 [Indexation] The service is expected to be provided from the Service Commencement date of 01 April 2027 to the expiry of the initial term on 31 March 2032. The Relevant Authority may extend the contract following the expiry of the initial term by a further three years to expire on 31 March 2035. This service replaces an existing service and will be provided by a new provider.

  £160,603,488Won by HATS Group Ltd

• Greater Manchester (GM) and Derby and Derbyshire (Glossop Place)

  Greater Manchester & Derby & Derbyshire Service Delivery. Each lot will use the same three (3) service specifications and include Planned Patient Transport: Routine transport for outpatient appointments Unplanned Patient Transport: Transport for patient discharges and short-notice bookings Enhanced Priority Service Transport: Time-critical transport for patients attending haemodialysis or oncology treatments. The Relevant Authority anticipates that it will appoint a Service Provider for each Lot separately. Each Lot is standalone and will be evaluated and awarded separately from the other Lots. A Service Provider may be successful in more than one Lot.

  £143,465,136

• Lancashire & South Cumbria, North East & North Cumbria

  Lancashire & South Cumbria, North East & North Cumbria Service Delivery Each lot will use the same three (3) service specifications and include Planned Patient Transport: Routine transport for outpatient appointments Unplanned Patient Transport: Transport for patient discharges and short-notice bookings Enhanced Priority Service Transport: Time-critical transport for patients attending haemodialysis or oncology treatments. The Relevant Authority anticipates that it will appoint a Service Provider for each Lot separately. Each Lot is standalone and will be evaluated and awarded separately from the other Lots. A Service Provider may be successful in more than one Lot.

  £164,409,184

Award outcome

Awarded value

£144,741,878

Award date

14 July 2026

Contract period

29 June 2026 → 31 March 2035

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