In deliveryUnited KingdomServices
TSM and Customer Feedback Surveying Services
- Published
- Published 15 December 2025
- Deadline
- Closed 16 January 2026
Overview
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Open
- SME suitable
- Yes
- Published
- 15 December 2025
- Questions by
- 9 January 2026
- Deadline
- Closed
Survey servicesSurvey conduction servicesTelephone survey servicesCustomer survey servicesCustomer satisfaction survey
Award outcome
- Award date
- 2 March 2026
- Contract period
- 31 March 2026 → 31 March 2028
- Acuity Research and Practice Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract
3 March 2026
View notice ↗Contract Notice
15 December 2025
View notice ↗
Contracting authority
Connexus Homes Limited
BuyerCraven Arms, United Kingdom
GB-PPON: PZTX-9645-HPZJ
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