ClosedUnited KingdomServices£99,000
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
- Published
- Published 8 December 2025
- Deadline
- Closed 13 January 2026
Overview
Westminster City Council has awarded the contract to deliver a Customer Diagnostic.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Key details
- Country
- United Kingdom
- Status
- Closed
- Category
- Services
- Estimated value
- £99,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 8 December 2025
- Questions by
- 19 December 2025
- Deadline
- Closed
Diagnostic systemsCustomer servicesBusiness and management consultancy servicesGeneral management consultancy servicesBusiness development consultancy servicesDesign consultancy servicesEvaluation consultancy services
Award outcome
- Awarded value
- £78,300
- Award date
- 10 February 2026
- Contract period
- 19 January 2026 → 17 July 2026
- Human Engine LImited
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Notice history
Every published notice in this contracting process, newest first.
Contract
11 February 2026
View notice ↗Tender Update
18 December 2025
View notice ↗Tender Update
10 December 2025
View notice ↗Contract Notice
8 December 2025
View notice ↗
Contracting authority
Westminster City Council
BuyerLondon, United Kingdom
GB-PPON: PJVD-6261-BPPJ
Authority website ↗
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