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In deliveryUnited KingdomServicesFramework agreement£3,397,000Add to pipeline

UK Power Networks Customer Vulnerability Enduring Partnerships

Awarded to COMMUNITY ENERGY PATHWAYS LTD, HOPE 4 U LIMITED

UK POWER NETWORKS (OPERATIONS) LIMITED(buyer)

Published
Published 12 November 2025
Deadline
Closed 12 December 2025

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Overview

UK Power Networks has awarded a contract to Community Energy Pathways Ltd and Hope 4 U Limited to deliver customer vulnerability support services as part of its RIIO-ED2 commitments. The scope includes non-in-depth advice, in-depth fuel poverty advice, and wider support services targeted at vulnerable customers, with an estimated contract value of £4,963,785 excluding VAT and a target to assist 100,000 vulnerable customers per regulatory year.

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£3,397,000
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
12 November 2025
Deadline
Closed
Classification (CPV)
Provision of services to the communityCustomer servicesCustomer-care servicesCommunity action programmeOther community, social and personal services

Award outcome

Award date
3 March 2026
Contract period
31 March 2026 → 31 March 2028
Winners
  • COMMUNITY ENERGY PATHWAYS LTD
  • HOPE 4 U LIMITED

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Notice history

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  1. Contract

    9 March 2026

  2. Contract Notice

    12 November 2025

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