In deliveryUnited KingdomServices£3,212,000Add to pipeline

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Awarded to Withheld Section94 Supplier

Published: Published 7 November 2025
Deadline: Closed 3 December 2025

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Overview

The Department of Justice, Department of Health, and Department for Communities have awarded a contract to provide and manage a 24-hour domestic and sexual abuse helpline in Northern Ireland, operating 365 days a year via telephone, email, and webchat. The contract, valued at £3,212,000 and awarded on 15 January 2026 to a Section 94-protected supplier, runs for an initial 3 years with two optional 2-year extension periods.

Contracting authority

The Department of HealthBuyer
1 live opportunity · 4 awarded contracts
Belfast, United Kingdom
GB-PPON: PMMR-4168-NYRN
The Department of Justice
Buyer
Belfast, United Kingdom
GB-PPON: PNYR-2253-MGXT
CPD - Supplies & Services Division
Procuring entity
Belfast, United Kingdom
GB-PPON: PVWG-8426-YWXV
The Department for Communities
Buyer
Belfast, United Kingdom
GB-PPON: PXMQ-4585-LJVM

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Key details

Country: United Kingdom
Status: In delivery
Category: Services
Estimated value: £3,212,000
Procedure: Open
Published: 7 November 2025
Questions by: 24 November 2025
Deadline: Closed

Classification (CPV)

Teleworking servicesComputer-related professional servicesTelephone-answering servicesCall centreHealth and social work servicesGuidance and counselling servicesGuidance servicesOther community, social and personal services+3 more

Award outcome

Awarded value: £3,212,000
Award date: 15 January 2026
Contract period: 31 March 2026 → 31 March 2029

Winner

Withheld Section94 Supplier

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Notice history

Every published notice in this contracting process, newest first.

Contract
29 January 2026
Contract
15 January 2026
Contract Notice
7 November 2025

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EPPOC NIPS ACEs Study

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