HMPPS Prisoner's Family Helpline 2026 - 2029
Awarded to Prison Advice & Care Trust (PACT)
Ministry of Justice(buyer)
- Published
- Published 22 October 2025
- Deadline
- Closed 20 November 2025
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Overview
Contracting authority
- Ministry of JusticeBuyer
2 live opportunities · 137 awarded contracts
London, United Kingdom
GB-PPON: PDNN-2773-HVYN
Authority website ↗
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Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £495,000
- Procedure
- Open procedure
- Rules
- Procurement Act 2023
- SME suitable
- Yes
- Published
- 22 October 2025
- Questions by
- 4 November 2025
- Deadline
- Closed
Award outcome
- Awarded value
- £659,428
- Award date
- 16 January 2026
- Contract period
- 2 February 2026 → 31 January 2029
- Contract length
- 3 years
- Could run to
- 31 March 2030
- Against estimate
- 33% above
- Bids received
- 2
- Prison Advice & Care Trust (PACT)
This contract ends on 31 January 2029, or 31 March 2030 if every extension is used.
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About the winner
Prison Advice & Care Trust (PACT)
- Based in
- London
- Public contracts won
- 9
- Across UK and EU notices
No other contract from Ministry of Justice under this supplier name in Skim's records.
See every contract Prison Advice & Care Trust (PACT) holds and when each one ends
Competition and scoring
Bids received
2
2 from SMEs
Open and restricted tenders in Administration, defence and social security services drew a median of 4 bids over the last 24 months; 18% received only one.
How bids were scored
- Performance Track Record & Partnership Working
- Service Delivery & Family Support
- Innovation & Digital Solutions
- Monitoring, Evaluation & Continuous Improvement
Market context
Typical award in Administration, defence and social security services
£283,750
Median of 1,328 awards in the last 24 months
This award is 2.3× the median.
Ministry of Justice in the last 12 months
214
contracts awarded, worth £3,268,499,260 in total
Recent awards in Administration, defence and social security services
The latest contracts other buyers awarded under the same classification.
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£17k · 22 July 2026
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Gov Facility Services Ltd, won by SUNBELT RENTALS LIMITED
£94k · 30 April 2026
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Gov Facility Services Ltd, won by ROCK COMPLIANCE LIMITED
£35k · 6 January 2026
Notice history
Every published notice in this contracting process, newest first.
Award Update · Contract Update
27 February 2026
Contract
26 February 2026
Contract
19 January 2026
Contract Notice
22 October 2025
More from Ministry of Justice
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