In deliveryUnited KingdomServices£208,000
Out-of-Hours Customer Support Services
- Published
- Published 24 September 2025
- Deadline
- Closed 24 October 2025
Overview
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £208,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 24 September 2025
- Questions by
- 20 October 2025
- Deadline
- Closed
Telecommunications servicesHelpdesk and support servicesTelephone-answering servicesCall centre
Award outcome
- Awarded value
- £166,400
- Award date
- 24 November 2025
- Contract period
- 1 January 2026 → 31 December 2027
- Journeycall Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract
26 November 2025
View notice ↗Contract Notice
24 September 2025
View notice ↗
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
BuyerPontypridd, United Kingdom
GB-PPON: PVJP-5451-JYWQ
Authority website ↗
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