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In deliveryUnited KingdomServices£3,600,000

Alarm Monitoring Service

Published
Published 18 September 2025
Deadline
Closed 15 December 2025

Overview

Clarion Housing Group has awarded Taking Care Personal Alarm Ltd a contract worth £3,269,832 to provide alarm monitoring and call handling services for 8 years, certified to TEC Service Association Quality Standards. The scope includes a call monitoring service, an ARC platform for operator-resident communication via TEC equipment, response to communal system calls, and out-of-hours repairs handling, with break clauses included in the agreement.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£3,600,000
Procedure
Open
SME suitable
Yes
Published
18 September 2025
Questions by
25 November 2025
Deadline
Closed
Classification (CPV)
Alarm-monitoring services

Award outcome

Awarded value
£3,269,832
Award date
15 July 2026
Contract period
31 May 2026 → 31 May 2034
Winner
  • Taking Care Personal Alarm Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    17 July 2026

    View notice ↗
  2. Contract Notice

    19 November 2025

    View notice ↗
  3. Prior Information Notice

    18 September 2025

    View notice ↗

Contracting authority

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Awarded: Alarm Monitoring Service — won by Taking Care Personal Alarm Ltd — Skim