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In deliveryUnited KingdomServices£0Add to pipeline

Lot 2 Public Perception Surveying

Awarded to MEL RESEARCH LIMITED, PRICEWATERHOUSECOOPERS LLP

Police and Crime Commissioner for West Midlands(buyer)

Published
Published 18 September 2025
Deadline
Closed 14 October 2025
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Overview

The Police and Crime Commissioner for West Midlands awarded a contract to MEL RESEARCH LIMITED and PRICEWATERHOUSECOOPERS LLP for £1,021,627 to conduct regular and comprehensive surveys measuring public perception of the police authority, including trust, satisfaction, and areas of concern. The work is now in delivery or complete as of December 2025.

Contracting authority

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Reveal decision makers

Lots (2)

  • Lot 1: Victim Insights Platform

    To procure a robust and user-friendly platform that captures, analyses, and reports on victim experiences and feedback. This platform will be instrumental in improving our services to victims and ensuring that victims' voices are heard and acted upon.

    £533,281Won by PRICEWATERHOUSECOOPERS LLP

  • Lot 2: Public Perception Surveying

    To conduct regular and comprehensive surveys to gauge public perception of the police Authority, including trust, satisfaction, and areas of concern. This will help us align our strategies with community expectations and improve our public relations

    £488,346Won by MEL RESEARCH LIMITED

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£0
Procedure
Open procedure
Rules
Procurement Act 2023
Published
18 September 2025
Deadline
Closed
Classification (CPV)
Survey servicesSurvey design servicesCustomer survey servicesCustomer satisfaction survey

Award outcome

Awarded value
£1,021,627
Award date
23 December 2025
Contract period
19 February 2026 → 18 February 2028
Contract length
2 years
Could run to
30 March 2030
Bids received
2
Winners
  • MEL RESEARCH LIMITED
  • PRICEWATERHOUSECOOPERS LLP

This contract ends on 18 February 2028, or 30 March 2030 if every extension is used.

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Competition and scoring

Bids received

2

Open and restricted tenders in Business services: law, marketing, consulting, recruitment, printing and security drew a median of 4 bids over the last 24 months; 21% received only one.

How bids were scored

Price 100% · Quality 0%

  • Simple description100%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Business services: law, marketing, consulting, recruitment, printing and security

£73,982

Median of 18,935 awards in the last 24 months

This award is 13.8× the median.

Police and Crime Commissioner for West Midlands in the last 12 months

40

contracts awarded, worth £65,280,529 in total

See their procurement profile →

Recent awards in Business services: law, marketing, consulting, recruitment, printing and security

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    25 March 2026

  2. Contract

    6 January 2026

  3. Contract Notice

    18 September 2025

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