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In deliveryUnited KingdomServices£3,000,000

DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal

Published
Published 12 September 2025
Deadline
Closed 13 October 2025

Overview

The Office of the Police Ombudsman (OPONI) (Buyer / Authority) has a requirement for the provision of a COTS solution for the Provision, Implementation and Support of a Case Management System with one-way customer portal. (Contract). OPONI requires a managed solution which will transform its current investigations tools and processes and deliver efficiencies by exploiting current and emerging technology matched to the current and future needs of OPONI's continuous improvement priorities

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£3,000,000
Procedure
Selective
SME suitable
Yes
Published
12 September 2025
Questions by
3 October 2025
Deadline
Closed
Classification (CPV)
Software package and information systemsDocument management software packageDocument management systemSoftware package suitesIT software packageIT services: consulting, software development, Internet and supportSoftware programming and consultancy servicesDocument management software development services+2 more

Award outcome

Awarded value
£1,500,000
Award date
4 February 2026
Contract period
17 November 2025 → 16 June 2031
Winner
  • Withheld Section94 Supplier

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    3 March 2026

    View notice ↗
  2. Contract

    4 February 2026

    View notice ↗
  3. Contract Notice

    12 September 2025

    View notice ↗

Contracting authority

  • Police Ombudsman for Northern Ireland

    Buyer

    BELFAST, United Kingdom

    GB-PPON: PDYZ-7751-QWQD

  • CPD - Supplies & Services Division

    Procuring entity

    BELFAST, United Kingdom

    GB-PPON: PVWG-8426-YWXV

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Awarded: DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal — won by Withheld Section94 Supplier — Skim