Contract signedUnited Kingdom
Service Desk Certification (SDC) Programme
- Published
- Published 26 August 2025
Overview
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.
Expenses are recoverable in line with DfT Policy rates.
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Procedure
- Direct
- Published
- 26 August 2025
Award outcome
- Awarded value
- £29,900
- Award date
- 25 August 2025
- CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute
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Notice history
Every published notice in this contracting process, newest first.
Contract
26 August 2025
View notice ↗
Contracting authority
Maritime and Coastguard Agency
BuyerSouthampton, United Kingdom
GB-PPON: PCWN-9665-QVMZ
Authority website ↗
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