In deliveryUnited KingdomServicesAdd to pipeline

New Build Customer Journey Experience Solutions

Awarded to Integrity UK Ltd

Published: Published 22 August 2025

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Overview

Peabody Trust has contracted Integrity UK Ltd to design and deliver a comprehensive customer journey experience programme for new build housing developments. The service encompasses end-to-end implementation of customer touchpoints across all tenures (social rented, shared ownership, and market sale), including setup and installation of physical and digital assets, with ongoing monitoring and continuous improvement to increase customer satisfaction and Net Promoter Scores. The contract is now in delivery and substantially complete.

Contracting authority

Peabody TrustBuyer
1 live opportunity · 67 awarded contracts
London, United Kingdom
GB-PPON: PYJY-3925-DVJD

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Key details

Country: United Kingdom
Status: In delivery
Category: Services
Procedure: Open
SME suitable: Yes
Published: 22 August 2025
Questions by: 19 September 2025

Classification (CPV)

Project management consultancy servicesDevelopment consultancy servicesBusiness services: law, marketing, consulting, recruitment, printing and securityBusiness and management consultancy servicesDesign consultancy servicesPublic relations consultancy services

Award outcome

Award date: 1 December 2025
Contract period: 1 December 2025 → 30 November 2026

Winner

Integrity UK Ltd

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Notice history

Every published notice in this contracting process, newest first.

Contract
23 December 2025
Contract
2 December 2025
Tender Update
1 September 2025
Tender Update
22 August 2025
Contract Notice
22 August 2025

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