In deliveryUnited KingdomServicesFramework agreement
Collection & Recovery Services
- Published
- Published 21 August 2025
- Deadline
- Closed 4 March 2026
Overview
Southern Water Services Limited has awarded a Collections & Recovery Services Framework to five suppliers: Advantis Credit Limited, CONEXUS RECOVERY & FIELD SERVICES LIMITED, ORBIT CREDIT SERVICES LIMITED, PHILLIPS & COHEN ASSOCIATES (UK) LIMITED, and UK SEARCH LIMITED as of 8 June 2026. The framework will support a redesigned operating model incorporating early-stage digital collection solutions, proactive customer engagement, and data-driven recovery interventions to improve recovery outcomes and customer experience while delivering cost efficiency and value for money.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Open
- Contract type
- Framework agreement
- SME suitable
- Yes
- Published
- 21 August 2025
- Questions by
- 13 February 2026
- Deadline
- Closed
Legal servicesCollection agency services
Award outcome
- Award date
- 8 June 2026
- Contract period
- 28 November 2026 → 28 November 2030
- Advantis Credit Limited
- CONEXUS RECOVERY & FIELD SERVICES LIMITED
- ORBIT CREDIT SERVICES LIMITED
- PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
- UK SEARCH LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract
9 June 2026
View notice ↗Contract Notice
2 February 2026
View notice ↗Prior Information Notice
21 August 2025
View notice ↗
Contracting authority
Southern Water Services Limited
BuyerWorthing, United Kingdom
GB-PPON: PBJQ-2231-ZRPG
Authority website ↗
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