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In deliveryUnited KingdomServicesFramework agreementAdd to pipeline

Collection & Recovery Services

Awarded to Advantis Credit Limited, CONEXUS RECOVERY & FIELD SERVICES LIMITED, ORBIT CREDIT SERVICES LIMITED +2 more

Southern Water Services Limited(buyer)

Published
Published 21 August 2025
Deadline
Closed 4 March 2026

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Overview

Southern Water Services Limited has awarded a Collections & Recovery Services Framework to five suppliers: Advantis Credit Limited, CONEXUS RECOVERY & FIELD SERVICES LIMITED, ORBIT CREDIT SERVICES LIMITED, PHILLIPS & COHEN ASSOCIATES (UK) LIMITED, and UK SEARCH LIMITED as of 8 June 2026. The framework will support a redesigned operating model incorporating early-stage digital collection solutions, proactive customer engagement, and data-driven recovery interventions to improve recovery outcomes and customer experience while delivering cost efficiency and value for money.

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Lots (4)

  • Digital & Engagement Collections

    Won by Advantis Credit LimitedWon by ORBIT CREDIT SERVICES LIMITEDWon by CONEXUS RECOVERY & FIELD SERVICES LIMITEDWon by UK SEARCH LIMITEDWon by PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
  • Trace, Recovery & Legacy Debt Management

    Won by Advantis Credit LimitedWon by ORBIT CREDIT SERVICES LIMITEDWon by CONEXUS RECOVERY & FIELD SERVICES LIMITEDWon by UK SEARCH LIMITEDWon by PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
  • Litigation Management

    Won by Advantis Credit LimitedWon by ORBIT CREDIT SERVICES LIMITEDWon by CONEXUS RECOVERY & FIELD SERVICES LIMITEDWon by UK SEARCH LIMITEDWon by PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
  • Probate & Deceased Account Management

    Won by Advantis Credit LimitedWon by ORBIT CREDIT SERVICES LIMITEDWon by CONEXUS RECOVERY & FIELD SERVICES LIMITEDWon by UK SEARCH LIMITEDWon by PHILLIPS & COHEN ASSOCIATES (UK) LIMITED

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Open
Contract type
Framework agreement
SME suitable
Yes
Published
21 August 2025
Questions by
13 February 2026
Deadline
Closed
Classification (CPV)
Legal servicesCollection agency services

Award outcome

Award date
8 June 2026
Contract period
28 November 2026 → 28 November 2030
Winners
  • Advantis Credit Limited
  • CONEXUS RECOVERY & FIELD SERVICES LIMITED
  • ORBIT CREDIT SERVICES LIMITED
  • PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
  • UK SEARCH LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    9 June 2026

  2. Contract Notice

    2 February 2026

  3. Prior Information Notice

    21 August 2025

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