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In deliveryUnited KingdomServices£300,000

Independent Health Complaints Advocacy

Published
Published 18 August 2025
Deadline
Closed 19 November 2025

Overview

Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£300,000
Procedure
Open
SME suitable
Yes
Published
18 August 2025
Questions by
12 November 2025
Deadline
Closed
Classification (CPV)
Guidance and counselling servicesGuidance servicesCounselling servicesWelfare services not delivered through residential institutionsSocial services

Award outcome

Awarded value
£252,085
Award date
21 January 2026
Contract period
31 March 2026 → 31 March 2029
Winner
  • Hammersmith & Fulham Association for Mental Health

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    29 January 2026

    View notice ↗
  2. Contract Notice

    23 October 2025

    View notice ↗
  3. Planning Update

    18 August 2025

    View notice ↗
  4. Prior Information Notice

    18 August 2025

    View notice ↗

Contracting authority

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Awarded: Independent Health Complaints Advocacy — won by Hammersmith & Fulham Association for Mental Health — Skim