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Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)

Awarded to ENERGY OMBUDSMAN LIMITED

Department for Energy Security & Net Zero(buyer)

Published
Published 11 August 2025

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Overview

The Department for Energy Security & Net Zero has awarded a contract to Energy Ombudsman Limited for £100,000 to deliver the Green Deal Ombudsman Investigation Service, which investigates and resolves complaints relating to alleged breaches of the Green Deal Framework Regulations. This service operates as a first-tier complaint resolution route for customers and supports the department's ability to apply sanctions where initial complaint resolution has been unsuccessful.

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Key details

Country
United Kingdom
Status
In delivery
Procedure
Direct award
Rules
Procurement Act 2023
SME suitable
Yes
Published
11 August 2025
Classification (CPV)
Services furnished by business, professional and specialist organisations

Award outcome

Awarded value
£100,000
Award date
1 December 2025
Contract period
17 December 2025 → 7 December 2029
Contract length
4 years
Winner
  • ENERGY OMBUDSMAN LIMITED

This contract ends on 7 December 2029.

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About the winner

ENERGY OMBUDSMAN LIMITED

Based in
Warrington
Public contracts won
1
Across UK and EU notices

No other contract from Department for Energy Security & Net Zero under this supplier name in Skim's records.

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Market context

Typical award in Other community, social and personal services

£180,000

Median of 2,493 awards in the last 24 months

This award is 44% below the median.

Department for Energy Security & Net Zero in the last 12 months

66

contracts awarded, worth £152,332,865 in total

See their procurement profile →

Recent awards in Other community, social and personal services

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    17 December 2025

  2. Contract

    17 December 2025

  3. Contract

    11 August 2025

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