Heating Systems Repairs, Servicing and Maintenance Contract

Coastline Housing Limited awarded MSB GROUP MECHANICAL & ELECTRICAL LTD a £19.5 million contract on 25 May 2026 to provide comprehensive heating system repairs, servicing, and maintenance across approximately 5,000 residential homes and 5 commercial properties in Cornwall. The contract, running from 1 April 2027 to 31 March 2030 with optional extensions to 2037, covers fossil fuel systems, renewables including heat pumps, and associated components, with 24/7/365 emergency response and a 2-hour attendance target for priority repairs. The scope includes gas, oil, solid fuel, and renewable heating systems, with strict regulatory compliance requirements and performance penalties of up to £100,000 per month for service failures.