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In deliveryUnited Kingdom

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Published
Published 31 July 2025

Overview

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Key details

Country
United Kingdom
Status
In delivery
Procedure
Direct
Published
31 July 2025

Award outcome

Award date
24 July 2025
Contract period
14 January 2026 → 13 January 2029
Winner
  • OPUS BUSINESS SYSTEMS LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    31 July 2025

    View notice ↗

Contracting authority

  • The Health and Care Professions Council

    Buyer

    London, United Kingdom

    GB-PPON: PZRM-1794-HRGR

    Authority website ↗

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Awarded: Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks — won by OPUS BUSINESS SYSTEMS LTD — Skim