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In deliveryUnited KingdomServices£400,000

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Published
Published 30 July 2025
Deadline
Closed 9 February 2026

Overview

NHS England awarded The Kings Fund a contract worth £395,000 to design a national, holistic model for patient feedback across the NHS in England. The project will develop an understanding of user needs, explore design options, and produce both a model overview of feedback collection, processing and dissemination, and an implementation roadmap to support transition to the future state.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£400,000
Procedure
Open
SME suitable
Yes
Published
30 July 2025
Questions by
27 January 2026
Deadline
Closed
Classification (CPV)
Social research services

Award outcome

Awarded value
£395,000
Award date
6 May 2026
Contract period
3 May 2026 → 3 May 2027
Winner
  • The Kings Fund

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    8 May 2026

    View notice ↗
  2. Tender Update

    23 January 2026

    View notice ↗
  3. Contract Notice

    15 January 2026

    View notice ↗
  4. Prior Information Notice

    30 July 2025

    View notice ↗

Contracting authority

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Awarded: Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement — won by The Kings Fund — Skim