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IT Service Management Solution (RFS22-020)

Awarded to Alemba Ltd

The Council of the City of Wakefield(buyer)

Published
Published 24 July 2025
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Overview

The Council of the City of Wakefield procured an IT service management software solution for incident, request, and problem management, including a self-service portal and support for asset management, configuration management database, change control, and knowledge base implementation. The contract was awarded to Alemba Ltd for £219,380 on 23 July 2025, covering an initial 4-year period with two optional 36-month extensions for a maximum contract duration of 10 years.

Contracting authority

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Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Procedure
Limited
Published
24 July 2025
Classification (CPV)
Helpdesk and support services

Award outcome

Awarded value
£219,380
Award date
23 July 2025
Winner
  • Alemba Ltd

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Notice history

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  1. Contract

    24 July 2025

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