Contract for the Provision of Staff and Student Counselling Services

Overview

Lots (2)

• Lot 1: Provision of an Employee Assistance Programme

  The University is seeking to appoint a Supplier to deliver an Employee Assistance Programme in Queen's University Belfast. The Supplier must provide the core requirements which must include, but not limited to: 1. Telephone Triage and Support Services 2. Counselling Services 3. Online Wellbeing Support Hub 4. Trauma and Critical Incident Support 5. Management Support Services 6. Manager support and advice 7. Case Management 8. Health and wellbeing promotion and awareness 9. Publicity and awareness of service The goal is to: • provide professional, confidential, and accessible support services to improve staff wellbeing. • focus on mental health, financial wellbeing, legal guidance, and workplace challenges, • ensure employees receive timely and effective support. This aligns with Queen's commitment to fostering a healthy and engaged workforce.

  £300,000Won by SPECTRUM WELLNESS UK LTD

• Lot 2: Provision of a Student Counselling Hub

  The University is seeking to appoint a supplier to deliver Student Counselling services via a Student Counselling Hub. The goal is to : - complement existing nontherapeutic supports offered through University support services. - Deliver a psychological therapy and support service through a 'matched stepped care model' that empowers students as healthy learners to manage their mental health, build resilience, and develop practical coping strategies. Supports required include: o On-line self-help resource platform that equips students with self-help tools to manage their mental health independently. o Guided self-help to support students to implement strategies o Short-term, solution-focused talking therapy counselling for students o 24/7 helpline o low intensity group work and psycho education workshops o "Out of Hours" Support calls In addition, the Supplier will have responsible for: • Appropriate signposting and onward referral to NHS or third sector providers for specialist or longer-term support for complex cases. • Clinical governance • Service marketing and accessibility • Delivery in partnership with the University

  £2,115,000Won by SPECTRUM WELLNESS UK LTD

Award outcome

Awarded value

£2,415,000

Award date

11 November 2025

Contract period

11 January 2026 → 10 January 2027

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