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In deliveryUnited Kingdom

Reference - BTNS302100 - BT Five9 Cloud Contact Centre

Published
Published 10 June 2025

Overview

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C Year 1 - £216,000 Year 2 to Year 5 - £180,000 annually Approx Lifetime Value - £950,000 - £1.1M

Key details

Country
United Kingdom
Status
In delivery
Procedure
Direct
SME suitable
Yes
Published
10 June 2025

Award outcome

Awarded value
£950,000
Award date
31 May 2025
Contract period
26 June 2025 → 26 June 2030
Winners
  • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
  • British Telecommunications plc

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    25 June 2025

    View notice ↗
  2. Contract

    10 June 2025

    View notice ↗
  3. Contract

    10 June 2025

    View notice ↗

Contracting authority

  • CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

    Buyer

    Cambridgeshire, United Kingdom

    GB-NHS: RYV

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Awarded: Reference - BTNS302100 - BT Five9 Cloud Contact Centre — won by BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY +1 — Skim