Contract signedUnited Kingdom
IT Magement Service Tool
- Published
- Published 27 May 2025
Overview
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month.
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.
We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Key details
- Country
- United Kingdom
- Status
- Contract signed
- Procedure
- Limited
- Published
- 27 May 2025
Award outcome
- Awarded value
- £4,569,189
- Award date
- 1 May 2025
- TOPDESK UK LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract
27 May 2025
View notice ↗
Contracting authority
General Pharmaceutical Council
BuyerLondon, United Kingdom
GB-PPON: PXRY-5513-YMDN
Authority website ↗
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